Effective date: Jan. 1st, 2026
We know reading Terms of Use isn't the fun part. Still, these Terms are important because they set out what you can expect from us when you use Endora, and what we expect from you.
These Terms of Use (the "Terms" or "Agreement") form a legally binding contract between you and Merijad, a French société par actions simplifiée (SAS), registered with 943 798 132 R.C.S. Evry, with registered office at 28 Avenue des Tilleuls, 91440 Bures-sur-Yvette, France (referred to as "Merijad," "Endora," "we," "us," or "our").
Support contact: support@myendora.health
Website: https://www.myendora.health/
Privacy Policy: https://www.myendora.health/privacy (the "Privacy Policy")
By creating an account, accessing, or using Endora, you confirm that you have read, understood, and agree to be bound by these Terms and the Privacy Policy. If you do not agree, do not use Endora.
IMPORTANT NOTICE ABOUT DISPUTE RESOLUTION (U.S. AND CERTAIN JURISDICTIONS):
Section 24 contains an arbitration agreement and class action waiver that may apply depending on where you live and applicable law. For EU/EEA consumers, mandatory rights under local law are not waived.
1.1. What these Terms cover. These Terms apply to your use of the Endora mobile application on iOS and Android, including all related features, content, and services we provide through the app (collectively, the "Service").
1.2. Other terms. The Privacy Policy forms part of this Agreement. It explains how we collect, use, share, and protect personal data (including health data).
1.3. No waiver of mandatory rights. Depending on your country of residence, you may have rights that cannot be waived. Nothing in these Terms limits such mandatory rights.
2.1. The Service is published by Merijad (SAS), registered as 943 798 132 R.C.S. Evry, registered office: 28 Avenue des Tilleuls, 91440 Bures-sur-Yvette, France.
2.2. For questions, complaints, and support: support@myendora.health.
3.1. These Terms apply whenever you:
3.2. App store providers (Apple and Google) may also impose their own terms. Where you purchase subscriptions through Apple App Store or Google Play, your transaction is also governed by their terms and policies (see Section 13).
4.1. Minimum age. You must be at least 13 years old to use Endora.
4.2. Minors. If you are under the age of majority in your country, you represent that you have permission from a parent or legal guardian to use Endora where required by applicable law.
4.3. No special under-18 restrictions. Endora does not currently restrict features specifically based on being under 18, but we may introduce safeguards or limits where necessary for legal or safety reasons.
PLEASE READ THIS SECTION CAREFULLY.
5.1. Endora is not medical care. Endora provides wellbeing insights and health information/education only. Endora is not a healthcare provider, not a medical device, and does not provide medical advice, medical diagnosis, treatment, or clinical decision-making.
5.2. Always consult professionals. You must consult a qualified healthcare professional for medical questions, symptoms, diagnosis, or treatment decisions. Do not disregard professional medical advice or delay seeking it because of information or insights generated in Endora.
5.3. No emergencies. Endora is not intended for emergencies. If you believe you have a medical emergency, contact local emergency services immediately.
5.4. AI outputs may be inaccurate. Some features (including chatbot/assistant, pattern detection over time, and report summarization) are fully automated and may generate outputs that are incomplete, outdated, misleading, or incorrect. You agree that:
5.5. No medical recommendations. Endora is designed to avoid recommending treatments, medications, supplements, dosages, or diagnostic conclusions. If any content appears to do so, you agree it is not medical advice and you must not rely on it.
5.6. No guaranteed outcomes. Endora does not guarantee any health improvement, outcome, accuracy of insights, or suitability for your specific situation.
6.1. Account required. You must create an account to use Endora. Login methods include email/password, Sign in with Apple, and Google sign-in.
6.2. Accurate information. You agree to provide accurate information (including date of birth/age where requested) and keep it updated.
6.3. Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at support@myendora.health if you suspect unauthorized access.
6.4. No guest mode. Endora does not currently offer anonymous/guest access.
7.1. You agree to use Endora lawfully and in compliance with these Terms, applicable laws, and applicable app store rules.
7.2. You must not:
7.3. We may suspend or terminate your access if you materially breach these Terms (see Section 22).
8.1. Endora includes features such as:
8.2. You are responsible for the accuracy of the data you input. Outputs depend on your inputs and may be impacted by missing or incorrect data.
9.1. We grant you a personal, revocable, non-exclusive, non-transferable license to access and use Endora for your personal, non-commercial use, subject to these Terms.
9.2. All rights not expressly granted are reserved by Merijad.
10.1. Endora and all related software, interfaces, designs, text, graphics, and content (excluding User Content) are owned by Merijad and/or its licensors and are protected by applicable intellectual property laws.
10.2. You may not copy, modify, distribute, or exploit any part of Endora except as explicitly permitted by these Terms or by law.
11.1. User Content includes content you submit or upload through Endora, such as notes, logs, photos, posts, comments, and other materials.
11.2. You own your User Content. You retain all rights you have in your User Content, subject to the license below.
11.3. License you grant to us (Flo-like: operate + improve + promote).
By submitting User Content, you grant Merijad a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, process, modify (e.g., format), analyze, and use your User Content:
11.4. Privacy controls and special-category data. Endora processes health-related data. Any use of User Content for purposes beyond providing the Service is governed by the Privacy Policy and applicable consent/legal bases where required.
11.5. Responsibility for User Content. You are solely responsible for your User Content and represent that you have the necessary rights to submit it and that it does not violate law or others' rights.
11.6. Removal. You can remove certain User Content within the app. We may retain certain information where required or permitted by law (e.g., security, fraud prevention, compliance), as described in the Privacy Policy.
12.1. Endora may allow you to publish content as public and optionally anonymous. Public posts may be visible to others.
12.2. No medical advice in the community. You must not post content that presents medical advice as professional guidance or encourages unsafe medical actions.
12.3. Moderation and enforcement. We may (but are not required to) review, moderate, remove, restrict visibility of, or delete community content, and we may suspend or terminate accounts for violations.
12.4. Reporting. Users may report content through in-app mechanisms (where available). We may act on reports at our discretion consistent with law and our policies.
13.1. Freemium model. Endora offers free features and paid subscriptions that unlock premium features.
13.2. Subscription plans. Endora offers monthly and yearly subscriptions. Features included may include, for example:
The exact current features and pricing are displayed in-app at the time of purchase and may change as the Service evolves.
13.3. 7-day free trial. Some subscription offers include a 7-day free trial. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription and renew automatically unless cancelled.
13.4. Billing via Apple/Google only. Purchases are processed through Apple App Store In-App Purchases or Google Play Billing only. Your payment is handled by Apple/Google, and you may also be subject to their terms.
13.5. Auto-renewal. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period (or as defined by Apple/Google).
13.6. How to cancel. You must cancel your subscription through your Apple App Store or Google Play account settings.
13.7. Refunds. Refunds are handled by Apple or Google under their refund policies. We do not issue refunds for app store purchases except where required by applicable law.
13.8. Price changes. Subscription prices may change. Where required, Apple/Google will notify you and/or request consent depending on platform rules and applicable law.
14.1. Endora relies on third-party services to operate and deliver the Service, such as:
14.2. Your use of third-party services may be subject to their terms. We are not responsible for third-party services outside Endora's control. Details on data processing and service providers are described in the Privacy Policy.
15.1. Endora may process device identifiers, analytics events, and (where you enable it) location information. Permissions and controls depend on your device settings and the app's permission prompts.
15.2. Processing of such data is described in the Privacy Policy.
16.1. If you submit feedback, ideas, reviews, or suggestions, you agree we may use them without restriction or compensation, unless prohibited by law.
17.1. To the maximum extent permitted by applicable law, Endora is provided "as is" and "as available."
17.2. We do not warrant that:
17.3. Some jurisdictions do not allow certain disclaimers; in such cases, these disclaimers apply to the maximum extent permitted.
18.1. Nothing in these Terms limits liability where unlawful. Nothing excludes or limits our liability for:
18.2. General limitation. To the maximum extent permitted by applicable law, Merijad (and its officers, directors, employees, partners, suppliers, and service providers) will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, data, goodwill, or business opportunities arising from or related to your use of the Service.
18.3. Cap. To the maximum extent permitted by applicable law, our total liability arising out of or related to the Service will not exceed the amount you paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim. If you have not paid anything, our total liability will not exceed €100 (or the equivalent in your local currency), where permitted by law.
18.4. Use at your own risk. You acknowledge that you use Endora at your own risk, particularly with respect to wellbeing information, AI outputs, and any actions you take based on the Service.
19.1. You may stop using Endora at any time and may delete your account through available in-app settings (if available) or by contacting support, subject to verification and as described in the Privacy Policy.
19.2. We may suspend or terminate your access (and/or delete or restrict your account) if:
19.3. Provisions that by their nature should survive termination will survive (including Sections 5, 10–12, 17–18, 22–25).
20.1. We may modify, update, or discontinue parts of the Service (including features) at any time, for example to improve performance, comply with law, or reflect product evolution.
20.2. We may update these Terms. If changes are material, we will take reasonable steps to notify you (e.g., in-app notice). Your continued use after the effective date indicates acceptance of the updated Terms.
21.1. Data controller. The data controller is Merijad.
21.2. Endora processes personal data including health data. The purposes include personalization, research/analytics, and marketing, as described in the Privacy Policy, together with applicable legal bases, user rights, retention, and security measures.
21.3. For data protection questions, contact: support@myendora.health.
21.4. The Privacy Policy is incorporated by reference and is available at: https://www.myendora.health/privacy.
22.1. These Terms are governed by French law, subject to mandatory consumer protections in your country of residence where applicable.
23.1. If you are a consumer residing in the EU/EEA/UK, you may bring claims in the courts of your place of residence where mandatory law provides, and nothing in these Terms deprives you of such rights.
23.2. For other users, and to the extent permitted by law, disputes may be brought before the competent courts in France.
PLEASE READ CAREFULLY. THIS SECTION MAY AFFECT YOUR RIGHTS.
24.1. Scope. This Section applies only to the extent permitted by applicable law. If your local law does not allow mandatory arbitration for consumer disputes, then arbitration is not mandatory and Sections 24.2–24.9 will apply only as far as legally enforceable.
24.2. Informal resolution first. Before starting a formal claim, you agree to contact us at support@myendora.health and attempt to resolve the dispute informally.
24.3. Binding individual arbitration (primarily U.S. residents). Where permitted (including for many U.S. residents), you and Merijad agree that disputes arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, not in court, except that either party may bring an individual claim in small claims court if eligible.
24.4. No class actions. To the fullest extent permitted by applicable law, you and Merijad agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
24.5. Arbitration rules and provider. Arbitration will be conducted under the consumer arbitration rules of a recognized arbitration provider in the jurisdiction where you reside, unless otherwise required by applicable law. If you are in the United States, arbitration may be administered under the American Arbitration Association (AAA) Consumer Arbitration Rules, as amended, unless the parties agree otherwise.
24.6. Location / remote hearings. The arbitration may be conducted by phone or video conference where permitted, and the place of arbitration will be determined in accordance with applicable rules and law.
24.7. Opt-out. Where required or permitted, you may opt out of arbitration by sending a written notice within 30 days of first accepting these Terms, including your name and the email associated with your Endora account, stating you opt out of arbitration. Notices must be sent to:
Merijad, 28 Avenue des Tilleuls, 91440 Bures-sur-Yvette, France.
24.8. Time limit. To the maximum extent permitted by applicable law, any claim must be brought within one (1) year after the claim arose, unless mandatory law provides otherwise.
24.9. EU/EEA consumers. If you reside in the EU/EEA/UK, this arbitration section does not deprive you of the right to bring disputes before your local courts under mandatory consumer law.
25.1. Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Merijad with respect to the Service and supersede any prior agreements.
25.2. Severability. If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force and effect.
25.3. No waiver. Our failure to enforce any right or provision will not be deemed a waiver of those rights.
25.4. Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
25.5. Headings. Section headings are for convenience only and do not affect interpretation.
For questions, feedback, or support, contact us at: support@myendora.health
Merijad (SAS)
28 Avenue des Tilleuls
91440 Bures-sur-Yvette, France
943 798 132 R.C.S. Evry